Cancellation & Refund Policies
Domestic Trips
Single Day Trips & Courses
Scheduled Trips and Courses
30 days prior to trip start date, the entire course fee and deposit is refunded less a 10% administrative fee on the 25% deposit. If balance has been paid prior to 30 days prior there is a 2.5% admin fee on the total balance.
From 30 - 7 days prior to the trip start date, you may receive a credit for a future trip less a 50% cancellation fee.
Within 7 days prior to trip start date, NO REFUNDS or credits will be given and no reschedule will be allowed.
Travel insurance can be purchased to cover the course fee and other costs.
Custom Private Trips and Courses
30 days prior to trip start date, entire course fee and deposit is refunded less a 10% administrative fee on all moneys paid.
Within 30 days prior to trip start date, NO REFUNDS or credits will be given and no reschedule will be allowed.
Travel insurance can be purchased to cover the course fee and other costs.
Multi-Day Trips & Courses
Scheduled Trips and Courses
60 days prior to trip start date, entire course fee and deposit is refunded less a 10% administrative fee on the 25% deposit. If balance has been paid prior to 60 days prior there is a 2.5% admin fee on the total balance.
From 60-30 days prior to trip start date, you may receive a credit for a future trip less a 50% cancellation fee.
Within 30 days prior to trip start date, NO REFUNDS or credits will be given and no reschedule will be allowed.
Travel insurance can be purchased to cover the course fee and other costs.
Custom Private Trips and Courses
60 days prior to trip start date, entire course fee and deposit is refunded less a 10% administrative fee on all moneys paid.
From 60-30 days prior to trip start date, you may receive a credit for a future trip minus a 50% cancellation fee.
Within 30 days prior to trip start date, NO REFUNDS or credits will be given and no reschedule will be allowed.
Travel insurance can be purchased to cover the course fee and other costs.
International Trips
Scheduled Trips
120 days prior to trip start date, entire course fee and deposit is refunded less a 10% administrative fee on the 25% deposit. If balance has been paid prior to 120 days prior there is a 2.5% admin fee on the total balance.
From 120 to 90 days prior to trip start date, the balance and deposit are refunded minus a 50% cancellation fee on all moneys paid.
Within 90 days prior to trip start date, NO REFUNDS or credits will be given and no reschedule will be allowed.
Travel insurance can be purchased to cover the trip fee and other cost
Custom Private Trips
120 days prior to trip start date, a cancellation can be made less the 25% non-refundable deposit.
Within 90 days prior to trip start date, NO REFUNDS or credits will be given and no reschedule will be allowed.
Travel insurance can be purchased to cover the trip fee and other costs.
Cancelled or Underbooked Trips
Valhalla Mountain Guides reserves the right to cancel or reschedule trips due to inadequate sign-ups or for other unforeseen circumstances. No refunds will be made due to weather, uncontrollable environmental conditions and other unforseen circumstances beyond our control. Valhalla Mountain Guides reserves the right to reschedule or switch a trip to an alternative itinerary in the event of unforseen circumstances beyond our control.
In the event a scheduled trip has been underbooked, we may be able to offer the option of a discount on our custom guiding rates to allow Valhalla Mountain Guides to still run the trip. This is at Valhalla Mountain Guides’ discretion. Otherwise the trip may be cancelled and you will receive a full refund.
Valhalla Mountain Guides is not responsible for any travel costs associated with cancelled trips. We highly recommend purchasing travel insurance to cover the cost of cancellation and trip fees and accident insurance.
Weather Credits
Valhalla Mountain Guides reserves the right to cancel or reschedule trips due to severe weather or other uncontrollable environmental circumstances that make the trip unsafe or impracticable to continue. No refunds will be made due to weather, uncontrollable environmental conditions, and other unforeseen circumstances beyond our control. A weather credit, or partial weather credit, can be issued for a domestic trip within California that has been cancelled or rescheduled due to weather, environmental conditions or other unforeseen circumstances beyond our control. This decision is solely at the discretion of the trip leader and/or the directors of Valhalla Mountain Guides. Weather credits are not issued for trips that are not operated by Valhalla Mountain Guides and are non-transferrable.
Trip Insurance
We highly recommend protecting your trip costs by purchasing trip insurance, even if it is not mandatory. This can cover the trip costs, cancellation fees, your travel costs, etc. if there are unforeseen circumstances that prevent you from going on your trip.
International Trips
Trip insurance is mandatory for international trips with the following minimum limits:
Evacuation and Repatriation Coverage: $250,000
Medical Coverage: $50,000
Travelex Select and World Nomads Explorer are reliable plan that meets our Evacuation and Medical Coverage Requirements. Be sure to choose " Travelex SELECT" OR "World Nomads EXPLORER" options.
If you choose another plan, please make sure that it meets the requirements listed above. We cannot accept limits below the minimums listed above.
Domestic Trips
Trip insurance is not mandatory but is highly recommended for domestic trips. Purchase the plan that best works for you.
“Cancel for any reason” plans cover the widest range of circumstances.
Where to Buy
Travelex Select
World Nomads